Call volume for a large North American commercial bank

Description

Five-minute call volume handled on weekdays between 7:00am and 9:05pm, beginning 3 March and 24 October 2003 (164 days).

Format

Time series of class 'tsibble' at 5 minute intervals.

Source

Jonathan Weinberg

References

Weinberg, Brown & Stroud (2007) "Bayesian forecasting of an inhomogeneous Poisson process with applications to call center data" Journal of the American Statistical Associiation, 102:480, 1185-1198.

Examples

bank_calls